Warranty / Shipping

The “Simple” Lifetime Warranty

The Taylor Wing Lifetime Warranty is simple — we take care of our customers. Period. Our products are made to last. But if something goes wrong, we’ll take care of it.Our simple lifetime warranty applies to all products, parts and components that fail or weren’t perfect from day one. Everything we make.

Life happens and you’re going to ding, dent and scratch your stuff.
That’s on you. Everything else is on us.

If you find a defect in material or workmanship at any time, don’t worry, our lifetime warranty has you covered. In fact, it covers whomever is the rightful owner. So if you sell your Taylor Wing product, our warranty passes along to the new owner. This helps maintain the value.

This simple lifetime warranty is based on common sense. Be sure to contact us or your local distributor to document the issue. We’re going to want to talk to you about it and we may request you send us pictures or ship the product back to us for inspection.

Any parts not manufactured by us are covered to the extent of the warranty we receive from that manufacturer. That’s only reasonable.

So what’s not included? We don’t cover loss of use or additional freight. The product is not covered if it has been changed or customized in any way, or if it’s determined that damage was incurred due to improper installation, maintenance or usage. And of course, accidents and acts of God aren’t covered. New owners means new and improved warranty. But products made prior to March 2018 are not covered under this new and improved warranty.

So what’s not included? We don’t cover loss of use or additional freight. The product is not covered if it has been changed or customized in any way, or if it’s determined that damage was incurred due to improper installation, maintenance or usage. We are not responsible for any environmental impacts. And of course, accidents and acts of God aren’t covered. New owners means new and improved warranty; but products made prior to March 2018 are not covered under this new and improved warranty.

Subject to change without notice.

Have a question about our simple lifetime warranty? Call 1-800-634-7757.
Thanks for being a Taylor Wing customer.

SHIPPING & RETURN POLICY

Online Orders are Freight Prepaid IN THE CONTINENTAL USA – the responsibility for damage in transit is the Carrier’s, whether it be visible damage or concealed damage. All Shipments must be inspected at delivery or pick-up. Insist that damages be indicated on all copies of the Freight Bill of Lading. Please note that while the crate may appear to be intact, there may be concealed damage within, product dropped by carrier can be damaged inside the crate. Also note ALL DAMAGES on Freight Bill. If product is damaged, either refuse delivery or call Taylor Wing, Inc. for instruction. All damage or shortage must be reported to us within one working day of delivery. Carrier must be called requesting that inspection be made. Product must be inspected by Freight Company before being returned to Taylor Wing, Inc. Taylor Wing, Inc. policy is to reship new product upon our receipt of Damage Report and or damaged product. Taylor Wing must be the Company filing the Freight Damage Claim, if customer files claim without notification and permission from Taylor Wing, they assume all responsibility for the consequences. Taylor Wing has no control over claims filed by customer and is not allowed to any information regarding claim by Freight Companies. Damaged product must be picked up for return to us prior to re-shipment. Do not return merchandise without our authorization. We will not accept return merchandise from the carrier unless our authorization has been issued. No authorization for returned merchandise will be granted after 30 days.• Buyer is responsible, upon receipt, for noting any physical damage on the Bill Of Lading. By Signing the Bill Of Lading without notation, you are accepting the shipment in good condition, this can invalidate any claims.
• Buyer is responsible for examining goods upon receipt for concealed damage. Subsequent discovery of concealed damage may reduce the liability of the Carrier (Freight Company) Carrier MUST allow you to inspect. If they do not allow inspection, note this on the Bill Of Lading.
• Buyer is responsible for retaining the original shipping carton. Failure to do so may void the Freight Claim.
• Buyer is responsible for holding the damaged product at the delivery site until an authorized freight claim representative has inspected it. Moving the damaged product to a different site may void the freight claim.
• Buyer is liable to Taylor Wing, Inc. for the full amount of invoice & all Shipping Fee’s. In the event the freight claim payment is not sufficient to pay the invoice in full, the buyer is responsible for the remaining balance and all shipping Fees.

We have taken every precaution to insure safe arrival, but our responsibility ceases when shipment is turned over to the carrier. Taylor Wing, Inc. reserves the right of refusal of any claim. All claims are subject to Taylor Wing, Inc. inspection of damage. Taylor Wing DOES NOT guarantee delivery dates. RETURN POLICY: Orders cancelled after shipping are subject to a 20% restocking fee and ALL freight charges are customer’s responsibility and will be collected. Returns are subject to Company Approval. Freight, & other fees may apply. CUSTOM/SPECIALTY ORDERS require a non-refundable deposit. Custom/Specialty can mean any product manufactured to specific instructions, non-stock items, special material instructions/options, etc.

Custom/Specialty Orders require customer’s signature on drawings and specifications. Product will be built to the drawing specifications, all measurements are OD dimensions unless specified otherwise. Design and Programming Fee’s may apply and are customer’s responsibility. Customer’s signature indicates approval of all final specifications. Product will be manufactured to customer’s specifications and is non-returnable. NO refunds will be issued for Custom Orders. All measurements will be considered OUTSIDE dimensions unless otherwise noted. Taylor Wing Logo’s are applied to every product we Manufacturer.Payment terms are Net 30 Days from Invoice date. Wholesale Pricing may be based on Quick Pay Terms, Dealer Pricing is based upon 30 day Terms. Pricing will be subject to Increases when payments are not made on time. Taylor Wing reserves the right to increase Pricing without notice. Interest will be charged as per the customer signed Credit Application. Accounts with Invoices Over 45 Days will be subject to Credit Hold and possible loss of credit privileges, commercial collection, and/or legal action. Customer authorizes unpaid past due balances paid with Credit Cards on file if needed.

Sales and Use Taxes will be charged on all invoices within the State of California unless a valid Resale Card is provided to Taylor Wing, Inc.

By acceptance of the ordered product, the customer authorizes the Credit Card Charges for Invoices and any applicable Freight Charges or Accessorial Charges, whether by phone order or card present. CUSTOMER SERVICE: Call 1-800-634-7757

All Fuel Tanks are strictly for use with DIESEL FUELS and DO NOT meet any requirements for FLAMMABLE FUELS (Gasoline is a Flammable Fuel) Taylor Wing, Inc. assumes NO responsibility for the misuse of our Fuel Tank Products. All other products purchased that are not manufactured by Taylor Wing are covered by the original manufactures warranty. Taylor Wing assumes NO liability for these products. Handling and mounting must be done in compliance with Manufactures Instructions.

Subject to change without notice.